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Download the Customer Support Application on your MFP now
Ricoh has developed a Customer Support Application that you can download directly on your compatible MFP allowing you to send service and support requests at any time without needing to dial a phone number. To find out if your MFP is compatible with this application click the below link or click read more to find out more about this application.
Ricoh Smart Toner Management System
Ricoh has created an automated system to streamline the toner ordering process and reduce the environmental impact of toner wastage.
Fujitsu & Ricoh Scanner Support
For any support on Fujitsu and Ricoh scanner products including access to drivers, videos, FAQs, and product information please visit the below link.
From April 2023, all image scanners have been rebranded to Ricoh.
Automated Device Operating System Update Information
Previously, device operating system updates required a field visit from one of our engineers, but with the support of our remote update capability we are able to proactively update your device ensuring that its operating at its best.Customers who have opted out of our automated program updates can have their devices operating system updated with their next service call.
Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
Over 100 Ricoh employees are based at the Eastern Creek site.
Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.
News & Events
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Ricoh ranked among the top 50 companies in Carbon Clean200™ 2024 list
Ricoh selected as a member of the Sustainability Yearbook 2024 by S&P Global
Ricoh recognized with double ‘A’ score for climate action and water security leadership in CDP A List
Notice regarding the Conclusion of the Absorption-type Company Split Agreement related to the Business Partnership with Toshiba Tec and integration of MFP development and manufacturing