Service Request / Order Supplies

Service Update

As part of our digital transformation journey, Ricoh has recently transitioned to a new ERP system. As a result, some customers may experience temporary disruptions, including delays to orders and billing related issues. If you need assistance, please contact our Customer Care team here or on 13 74264, or reach out to your Ricoh account manager.

We apologise for any inconvenience and appreciate your patience.

Request a service or order supplies

Please be aware that additional charges may apply for any unsuccessful delivery attempts resulting from incorrect address details being provided, or if the site is closed or unattended at the time of delivery.

Download the Customer Support Application on your MFP now

Ricoh has developed a Customer Support Application that you can download directly on your compatible MFP allowing you to send service and support requests at any time without needing to dial a phone number. To find out if your MFP is compatible with this application click the below link or click read more to find out more about this application.

Ricoh Smart Toner Management System

Ricoh has created an automated system to streamline the toner ordering process and reduce the environmental impact of toner wastage.

Download PDF brochure Read FAQ document

Fujitsu & Ricoh Scanner Support

For any support on Fujitsu and Ricoh scanner products including access to drivers, videos, FAQs, and product information please visit the below link.

From April 2023, all image scanners have been rebranded to Ricoh.

Automated Device Operating System Update Information

Previously, device operating system updates required a field visit from one of our engineers, but with the support of our remote update capability we are able to proactively update your device ensuring that its operating at its best.Customers who have opted out of our automated program updates can have their devices operating system updated with their next service call.

Device Configurator

Build your own device with the features and options you want

Build yours now

Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
Over 100 Ricoh employees are based at the Eastern Creek site.
Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.

News & Events

Keep up to date

News

Ricoh Melbourne Experience Centre – 650 Lorimer Street, Melbourne

19 Mar

Re-Imagining the Workplace Experience

Spice Temple, 10 Bligh St, Sydney New South Wales

27 Nov

Unlock efficiency. Reduce complexity. Drive results.

Events