Service request
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Security Patch Update Requirement
We are requesting clients to apply the security software patch to address a printer vulnerability issue.
Automated Device Operating System Update Information
Previously, device operating system updates required a field visit from one of our engineers, but with the support of our remote update capability we are able to proactively update your device ensuring that its operating at its best. Customers who have opted out of our automated program updates can have their devices operating system updated with their next service call.
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Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
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The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
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A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
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Over 100 Ricoh employees are based at the Eastern Creek site.
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Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.
News & Events
Keep up to date
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20 Feb
Donation to support the recovery from Novel coronavirus
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20 Feb
Update: Printer Security Program issued to address potential vulnerabilities in some of Ricoh’s printer/PC fax drivers
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06 Feb
Ricoh named a worldwide leader in high-speed inkjet in new IDC MarketScape report
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04 Feb
Ricoh launches the world’s first solid-state dye-sensitized solar cell modules