Service Request / Order Supplies
Request a service or order supplies
Security Patch Update Requirement
We are requesting clients to apply the security software patch to address a printer vulnerability issue.
Ricoh Smart Toner Management System
Ricoh has created an automated system to streamline the toner ordering process and reduce the environmental impact of toner wastage.
Automated Device Operating System Update Information
Previously, device operating system updates required a field visit from one of our engineers, but with the support of our remote update capability we are able to proactively update your device ensuring that its operating at its best. Customers who have opted out of our automated program updates can have their devices operating system updated with their next service call.
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Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
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The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
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A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
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Over 100 Ricoh employees are based at the Eastern Creek site.
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Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.
News & Events
Keep up to date
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21 Apr
Ricoh and Kopernik to expand 360-degree video focusing on social issues through collaboration with UN Volunteers in the field
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06 Apr
Establishment of the Ricoh Group’s Human Rights Policy
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31 Mar
Launch of the IM 7000 and IM 9000 monochrome multifunction printers
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23 Mar
Ricoh awarded Gold rating by EcoVadis for its sustainability practices