Service Request / Order Supplies

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Security Patch Update Requirement

We are requesting clients to apply the security software patch to address a printer vulnerability issue.

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Ricoh Smart Toner Management System

Ricoh has created an automated system to streamline the toner ordering process and reduce the environmental impact of toner wastage.

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Automated Device Operating System Update Information

Previously, device operating system updates required a field visit from one of our engineers, but with the support of our remote update capability we are able to proactively update your device ensuring that its operating at its best. Customers who have opted out of our automated program updates can have their devices operating system updated with their next service call.