Service Request / Order Supplies


Request a service or order supplies

Download the Customer Support Application on your MFP now

Ricoh has developed a Customer Support Application that you can download directly on your compatible MFP allowing you to send service and support requests at any time without needing to dial a phone number. To find out if your MFP is compatible with this application click the below link or click read more to find out more about this application.

Read more List of compatible MFPs

Ricoh Smart Toner Management System

Ricoh has created an automated system to streamline the toner ordering process and reduce the environmental impact of toner wastage.

Download PDF brochure Read FAQ document

Fujitsu & Ricoh Scanner Support

For any support on Fujitsu and Ricoh scanner products including access to drivers, videos, FAQs, and product information please visit the below link.

From April 2023, all image scanners have been rebranded to Ricoh.

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Automated Device Operating System Update Information

Previously, device operating system updates required a field visit from one of our engineers, but with the support of our remote update capability we are able to proactively update your device ensuring that its operating at its best.Customers who have opted out of our automated program updates can have their devices operating system updated with their next service call.