As of May 1, 2024, we will be transitioning our recycling partner to sustainable solutions provider, Close the Loop (CtL). For any recycling requests made after this date, you will be directed to register with CtL to ensure you are set up and ready to recycle. Upon registration, a representative from CtL will reach out to you to provide comprehensive guidance on navigating the online portal, the new recycling process, and to answer any questions you may have. If you have any questions or concerns, please feel free to contact our Customer Care Centre at 13 RICOH (13 74264).

Consumables recycling program


Recycle and reduce waste

The Ricoh consumables recycling program, in operation since 2001, has set the benchmark for sustainable business practices within the industry. The program collects spent parts and reclaims the plastic and metal for reuse, effectively reducing waste in the process.

How to register for the service

Registering for the recycling program is done by completing an online registration form, which normally takes two business days to process. Once you have been registered for the service you will receive an email indicating the type of service you are eligible for along with your registration code.

How to return your used consumables

At Ricoh we are committed to reducing our carbon footprint and building sustainable business practices. Please download our step by step guide on how to return your used consumables to Ricoh, if you require more information please fill out the contact us form and select ‘Recycling’.

  • Download a consumable recycling return process guide
  • Register for the consumable recycling program by filling in the form under the tab 'Register for Recycling' below.
  • Organise a collection of consumables by filling in the form under the tab 'Organise Collection' below.
  • Order a Recycling supplies topup by filling in the form under the tab 'Recycling Supplies Request' below.
  • Download a Reply Paid Label for low use returns - you will need your BIN account number to print the return label (do not use spaces). If you are unsure of your account number, please email [email protected] with your company name & address details.

Our consumable recycling program is free to our customers as part of our goal to reach zero waste-to-landfill.

Setting the industry benchmark, the program has recycled over 1,104 tonnes of toner cartridges. The program includes a free pickup service for qualifying customers and a Reply Paid return service.

Registration form

Organise a Collection

Once you have been registered on our Consumables Recycling Program you will have a scheduled collection period. If for any reason your consumables usage is higher than when you initially registered you can request for an adhoc collection of the used consumables by completing the below form and one of our representatives will arrange for you.

Supplies Request Form

When you register for our Consumables Recycling Program, you will be sent a Starter Kit with all necessary stock such as bags, ties and labels. If you require any more please complete the below form and Ricoh will arrange to send additional supplies to you.

Our certifications

We’re proud to adopt national and international standards of best practice. All our Australian sites are certified in Quality and Environment Management.


Trust mark logo

To ensure we continuously improve our performance in relation to the environment and the delivery of quality products and services, we have established a management system that conforms to international standards ISO 9001 and ISO 14001. Our management system is constantly updated to ensure our systems and processes remain efficient, effective and compliant throughout the organisation.