Maintenance support

Service and maintenance of your Ricoh products and solutions is ourtop priority.

Access to over 500 manufacturer-trained technicians across Australiameans service response times that keep your business running.

Preventing issues and responding quickly

Maintenance to stay out in front of issues, or service to respond to animmediate issue is all part of our commitment to your business.

Service and maintenance for productivity

  • Production print service and maintenance
    Production print is the livelihood of your business. We understand thedemands of a print environment and have a specialist team to manage yoursupport needs. Senior Production Technicians at the Ricoh Production PrintCustomer Support Centre (PPCSC), are trained to minimise downtime foryour services via remote support and to deploy a Field ProductionTechnician if onsite support is needed. Every move they make is focused onresolving any issues quickly and effectively.

  • Preventative maintenance
    The Ricoh Trained Customer Replaceable Units (TCRU) program forproduction print engines reduces scheduled service time to maximiseproductivity. This new approach trains your staff to quickly and easily removeand replace parts in just 20-30 minutes, minimising the impact to yourbusiness productivity.

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