Maintenance support

Service and maintenance of your Ricoh products and solutions is ourtop priority.

Access to over 500 manufacturer-trained technicians across Australiameans service response times that keep your business running.

Maintenance to stay out in front of issues, or service to respond to animmediate issue is all part of our commitment to your business.

Production print service and maintenance
Production print is the livelihood of your business. We understand thedemands of a print environment and have a specialist team to manage yoursupport needs. Senior Production Technicians at the Ricoh Production PrintCustomer Support Centre (PPCSC), are trained to minimise downtime foryour services via remote support and to deploy a Field ProductionTechnician if onsite support is needed. Every move they make is focused onresolving any issues quickly and effectively.
Preventative maintenance
The Ricoh Trained Customer Replaceable Units (TCRU) program forproduction print engines reduces scheduled service time to maximiseproductivity. This new approach trains your staff to quickly and easily removeand replace parts in just 20-30 minutes, minimising the impact to yourbusiness productivity.

Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
Over 100 Ricoh employees are based at the Eastern Creek site.
Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.