Committed to customer needs
We’re proud of our customer service reputation and our commitment to customer needs. Warranties are an important part of your purchase, so our hardware products are covered by warranties of up to 3 years. Our software solutions include a Ricoh Software Assurance Plan (RSAP) so you can expect your software to consistently perform at its best.
Why our warranties are so comprehensive
We provide comprehensive customer focused warranties because our products are robust, built to the highest specification and pass a stringent quality control process.
Laser printer warranty
Our award-winning colour and black and white laser printers are backed by a standard warranty.
3 year projector warranty
All our projectors are backed by our 3 year return-to-base warranty.
1 year direct to garment (DTG) warranty
All our DTG printers are backed by our 1 year warranty.
Register your Ricoh assets here.
Ricoh software assurance plans
When you buy any Ricoh software solution you’re automatically provided with a Ricoh Software Assurance Plan (RSAP). The RSAP ensures your software is performing at its best on current and future technology platforms.
Ricoh officially opened its Centre of Technical Excellence, which is 5-star green star rated, in 2013 at Eastern Creek, Sydney. Sustainability features were incorporated from the very outset of the project in order to minimise its impact on the surrounding environment.
The building accommodates the company’s distribution centre and other national functions including a contact centre, technical response centre, technical support, workshops and technical training suites.
A swathe of energy and water efficiency measures also served to bolster the sustainability chops of the project, enabling it to become the first industrial facility in New South Wales to obtain a 5 Star Green Star Industrial V1 rating.
Over 100 Ricoh employees are based at the Eastern Creek site.
Efficient space planning positions Ricoh to deliver their products at the fastest possible speed-to-market, with capacity for significant growth as demand for their products grows.