Customer Support Application



Download the Customer Support Application to your device and help streamline communications between our valued customers and the Customer Care team.

The app can be downloaded directly from a supported multifunction printer* through the RICOH Application Site. 

Benefits of utilising Customer Support app

  • Easily request repairs at any time
  • App provides you with direction to solve common issues without needing to wait for support. The app will provide direction, videos, and FAQs for self-resolution where possible
  • The app automatically acquires all necessary device information, customer details, location, and error information to determine if a remote resolution can be performed or if a technician is needed on-site to perform repairs.

*Supported multifunction printers are listed in the below application guide

Customer Support App Guide


Customer Support Application mockup