Service desk
Connecting you with responsive and competent analysts to diagnose your issue quickly and prevent future problems before they happen.
We see your issue as a learning opportunity – we solve the immediate problem and determine the root cause to build stronger, more capable systems.Our service desk solutions are flexible, allowing you to decide which issues you want to manage in-house and which ones you need some expert help for.
Broad proactive expertise
Benefit from the wide-ranging expertise of our service desk analysts across an array of issues.
As our knowledge grows, we share solutions with you to help prevent interruptions before they happen.
Who trusts us with their service desk?
Our service desk solutions help businesses across Australia, maintain operational effectiveness when challenges arise.
Book a consultation
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Advisory and design
Together we create a tailored support solution and act as a single point of contact for all your third party vendor requests.
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Construct
We partner with your internal teams to understand your business technology needs and develop a support service that best suits your needs.
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Care
Receive responsive, competent service with a human touch and a dedication to continuous improvement from our expert analysts.
News & Events
Keep up to date
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29 Jun
Ricoh received “AA” environmental evaluation rating from Mizuho Research & Technology
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21 Jun
RICOH Pro C7200sx Series scoops mid-volume CMYK+ BLI PRO award
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10 Jun
RICOH Supports Australia’s Hybrid Workplaces To Emerge Stronger With Always Current Technology v1.2
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07 Jun
Searching for regional and rural customer service champions: Ricoh sponsors the Australian Community Achievement Awards 2021