Process Automation
Improved customer and employee experience by automating mundane tasks
Go from information overload to intelligent business with smarter capture, storage, management, automation and optimisation of your business content.
Your business carries out data-driven tasks manually every day. It’s costly, inefficient and runs the risk of process failure or human error. Process Automation improves the customer journey by simplifying interactions, speeding up processes and reducing costs. The right processes complement people, reduce processing times and improve data accuracy.
Rules-based automation solutions with decision-making capabilities — like machine learning and cognitive technology — will dramatically reduce risk and improve customer experience by improving response times and increasing performance.
Our suite of Process Automation solutions can:
- Save time and reduce errors — streamlined, simplified processes
- Improve customer and staff experience — straight-through processing of onboarding, sales order processing, case management and operational workflows
- Cut down on manual re-keying of data — extract data from websites without typing
- Make integration affordable — automating content migration from legacy systems
- Reduce compliance and privacy issues — align business processes with governance, regulatory and digitisation standards
Accelerate your digital transformation journey by automating your processes.
Our Process Automation solutions capture your paper and digital content, extract data from websites to avoid re-keying and migrate content from legacy systems. Automatic data collection helps streamline tasks such as onboarding of customers and staff, sales order processing, case management and operational workflows.
Our solutions use simple software that can be customised as you scale and grow. Secure integration with existing enterprise technologies and platforms makes for a reliable, consistent approach.
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Kofax
We use Kofax's Intelligent Automation platform to transform your business processes by reducing manual work, cutting costs and improving customer engagement.
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Nintex
Manage, automate, and optimise your processes with no code using Nintex, the market leader in end-to-end process management and workflow automation.
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UIPath
UiPath’s leading Robotic Process Automation is a complete software platform to automate your business processes.
Other Services
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File Analysis and Migration
52% of information on your network is dark and 33% is ROT (redundant, obsolete or trivial)
Convert your information into searchable business intelligence
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Information Management
20% of assets created already exist
Intelligently organised and centalised access to business-critical information
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Intelligent Capture
30% of work hours are spent searching for information
Unlock information and insights trapped in unstructured or vulnerable data
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Microsoft Business Applications
1 in 5 corporate employees use O365 cloud
Power up with solutions across the entire Microsoft Stack
Industry Specific Solutions
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Aged Care
Put people first by streamlining critical processes across the resident, staff and provider experience
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Education
Unlock efficiency shortcuts to meet the needs of students, teachers, administrators and parents
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Health Care
Put people first by streamlining critical processes across the resident, staff and provider experience
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Manufacturing
Boost customer happiness with fast and simple processing
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Transport Logistics and Warehousing
Get on the road sooner with digitised forms and automated office processes.
News & Events
Keep up to date
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10 Jun
RICOH Supports Australia’s Hybrid Workplaces To Emerge Stronger With Always Current Technology v1.2
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07 Jun
Searching for regional and rural customer service champions: Ricoh sponsors the Australian Community Achievement Awards 2021
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31 May
Ricoh declares June as Global SDGs Action Month
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21 Apr
Ricoh and Kopernik to expand 360-degree video focusing on social issues through collaboration with UN Volunteers in the field