CASE STUDY

Marymede Catholic College Digitises and Streamlines Processes with Ricoh

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An Overview

Marymede Catholic College is one of the fastest-growing schools in metropolitan Melbourne, with facilities across two campuses. To support increasing student numbers, the school transitioned from paper-based processes to digital workflows with the help of Ricoh’s Robotic Education Digital Worker. This change has significantly reduced administrative overheads and improved efficiency, allowing the school to continue its growth seamlessly.
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The Challenges

Marymede Catholic College recognised that its traditional paper-based processes were no longer keeping pace with its expanding student population. Manual processing and storage were inefficient and costly, leading to input and legibility errors. Facing challenges managing a surging number of paper-based labour-intensive administrative processes, senior management recognised a need for change.

Marymede Catholic College sought simpler enrolment systems and more convenient submission processes. By transitioning to a digital platform, they aimed to streamline administrative tasks, reduce errors, and improve the overall experience for parents, teachers, and students.


We were impressed by Ricoh’s significant experience in the digitisation of workflows and the comprehensive set of tools and technologies that made such changes possible.

Marymede Finance Manager, Suresh Gangadharan

The Objectives 

To support continued growth and reduce administrative bottlenecks, the school partnered with Ricoh to reimagine its workflows. Bringing a smarter, more connected approach to managing documents and processes, the journey began with digitising student records, then moved to replacing time-consuming paperwork with intuitive eForms and automated processes—making life easier for staff and parents alike.


The project has really been a gamechanger for us,” said Suresh. “The combination of process management bot technology allows the new system to generate automated email updates to parents, automate interview scheduling for successful applicants, and create online forms for interview notes.

Marymede Finance Manager, Suresh Gangadharan
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The Solution

Ricoh brought deep expertise in digital transformation and worked closely with the school to understand its unique needs, ultimately designing a tailored solution that digitised core processes and removed delays caused by manual paperwork. 

With the addition of Ricoh’s Education Digital Worker solution, manual tasks like data entry and enrolment approvals became seamless and efficient. From secure online forms and payment gateways to automated updates and interview scheduling, Ricoh helped transform the enrolment experience into a smooth, fully digital process.


The Benefits

As trusted partners, we’ve empowered Marymede Catholic College to focus more on what matters most—supporting students and their families. Ricoh delivered a powerful digital automation solution that’s driving real results.

  • Streamlining paper-based processes for students:
    Enrolment and re-enrolment packs are now fully digital and effortlessly delivered via email, with confirmed enrolments automatically generating student records—saving time and reducing errors. 
  • Improved user experience:
    Staff leave requests are now processed through a simple two-step digital workflow, with relief teacher scheduling handled automatically in the background. 
  • Reducing administrative tasks to optimise resources: 
    Improving the workflows for the accounts payable process to boost overall efficiency. 

With 90% of families completing re-enrolments and payments within just three weeks, the shift from manual to digital has been a gamechanger. Ricoh’s solutions are empowering the school to work smarter, faster, and with greater confidence.


Ricoh remains an important technology partner for us, and we will continue to work closely with them in the future.

 

Marymede Finance Manager, Suresh Gangadharan
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