Important Product Safety Information

by Ricoh Australia 11 May 2018

MP C2003, MP C2503, MP C3003, MP C3503, MP C4503, MP C5503, MP C6003 series

Ricoh has discovered two isolated incidents of overheating which have occurred on one model of the multi‑function colour printer series (listed above) manufactured prior to May 2014.

Following a thorough investigation, we have determined that, in very rare cases, certain internal electrical components are at risk of overheating and present a potential fire hazard.

Ricoh takes any potential product safety concern seriously.  We have already upgraded the vast majority of potentially affected models in operation in Australia in order to minimise the risk of any future incidents.

We are also issuing this notice in an effort to upgrade as many devices as possible. If you have an existing maintenance agreement for the affected model, the necessary fix should have already been completed on your device.

However, if you have one of the remaining affected models that have not received the necessary fix and have not been contacted by a Ricoh representative, please contact your Ricoh authorised service provider at your earliest convenience to schedule a service appointment for your device.

The fix is provided free of charge and takes around 30 minutes to complete.

We thank you for your understanding. Please be reassured that our team is working extremely hard to minimise any impact this may have on your business. We are dedicated to providing our customers the highest quality products and services.

How to check if your devices requires an update

The following procedure describes how to confirm whether your device is affected by checking the serial number on the ricoh.com website.

  1. Check your machine serial number by following the procedure below.

    When using the following operation panel

    i. Press the [User Tools/Counter] key

    ii. Press [Inquiry]

    iii. The machine serial number is displayed


    When using the following operation panel

    i. Press [User Tools]

    ii. Press [Inquiry]

    iii. The machine serial number is displayed


  2. Click the link below to open the serial number confirmation page.

    http://www.ricoh.com/info/2018/0427_1_check.html

  3. Enter your serial number in the box provided and click the [➔] button.
  4. The status of your machine will be displayed as follows.
    • : Your machine is not affected or has already received the necessary safety measures. No further action is required.

    • warning : Your machine has not yet received the necessary safety measures. Please contact Ricoh or your Authorised Ricoh Service Provider.

Need additional help?

Please contact the Ricoh Customer Care Centre at services@ricoh.com.au for more information.