Maliganis Edwards Johnson optimises office performance with Ricoh Print Management Solution
An Overview
Since 1985, Maliganis Edwards Johnson (MEJ) has been a leading personal injury law firm in Canberra, handling hundreds of complex cases. Their 65-strong team manages around 900 active matters at any given time, relying on a combination of paper and digital workflows, with large volumes of documents scanned and managed electronically.
In 2017, MEJ teamed up with Ricoh, a leading Managed Print Service provider in Australia, to implement a comprehensive Printer Fleet Management solution. This partnership ensures proactive maintenance, reliable performance, and seamless support across their entire printer fleet.
The Challenges
Despite ongoing digitisation, MEJ remains heavily reliant on paper for briefs, legal counsel documents, and clinical notes. The firm needed a reliable, robust printer fleet capable of operating at peak performance with minimal disruptions to ensure client service remained seamless.
Recognising these printing demands, MEJ sought a local partner with a strong commitment to sustainability in printing, whose technology could reduce their environmental footprint while maintaining consistent, high-quality output.
We need to ensure that our entire printer fleet is operating at peak performance all the time,” said Ms Smith. “Any breakdowns or disruptions can have a negative flow-on effect for our workflows and client service.
The Solution
To keep pace with high-volume document workflows, MEJ partnered with Ricoh to implement a tailored Managed Print Service solution. Regular visits from a local Ricoh technician and proactive maintenance ensure the firm’s printers are always reliable.
By integrating Cloud Printing Solutions and Serverless Printing options, MEJ has gained greater flexibility and security across its document workflows. Ricoh’s advanced Print Security Services further safeguard sensitive client information, ensuring compliance and peace of mind.
This seamless support empowers MEJ to focus on what matters most: delivering exceptional service and results for their clients.
The Benefits
MEJ’s high-performance printer fleet keeps operations running smoothly and ensures consistent efficiency. With Ricoh’s managed print service, downtime is rare, helping the firm stay productive and on track.
Additionally, Ricoh’s commitment to sustainability in Printing continues to help MEJ reduce waste and energy use while maintaining a secure, reliable, and modern print environment.
Ricoh consistently provides us with a very professional standard of support. This significantly helps our productivity levels and keeps our busy office on track.
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