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IT Managed service agreement

A simple, cost-effective IT support service, IT Managed service agreement is made to keep your business IT up and running.
We become your virtual IT department, providing access to a team of professionals for IT support and proactive IT management – all at a low monthly rate.

Business benefits

  • Get quality IT support when you need it
  • Access specialised skills for best-in-class support
  • Manage your IT budget with a cost-effective service at one low monthly rate
  • Free up your time
  • Help to keep you ahead and understand your IT environment
  • Peace of mind that your systems and networks are in expert hands
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Support packages

Choose from two levels of managed support packages

Service
Service inclusions
Essential management
Premium management
Service desk  Service desk, with access to Level 1, 2 & 3 support YES YES
Onsite support  Onsite support NO YES
End user support End user device patch management YES YES
Public cloud management (Office 365) YES YES
Mobile device email services NO YES
Anti-virus / anti-malware Anti-virus only Anti-virus & anti-malware
Infrastructure management Server monitoring YES YES
Public cloud management YES YES
Backup and data management YES YES
Cloud Backup as a Service on Azure YES YES
Server patch management  NO YES
Anti-virus / anti-malware
Anti-virus only Anti-virus & anti-malware
Network management Networking monitoring YES YES
Network carrier management YES YES
Network configuration management NO  YES
IT services management Service request management YES YES
Problem management YES YES
Change management YES YES
IT document management YES YES
Service level agreements YES YES
Online ticketing portal YES YES
Device performance metrics NO  YES
Monthly reporting NO  YES
Capacity management NO YES
Service delivery management NO YES
Service technology plan NO YES
Incident management Business hours 24x7