Ricoh Australia appointed M-Files partner

by Ricoh Australia 08 Mar 2019

Provider of Smart Workplace Technology adds the M-Files Intelligent Information Management Solution to its portfolio solutions offering in Australia

Sydney, 8 March 2019 – M-Files Corporation, the intelligent information management company, today announced that Ricoh, a leading provider of smart workplace technology, has joined the company's partner program in Australia.

As an M-Files partner, Ricoh will engage with companies in Australia to help them become more efficient in how they manage, secure and share their information and documents. Ricoh Australia's customer base includes organisations across a range of vertical market industry segments and the company intends to leverage M-Files to help transition its clients from archaic network folder-based schemes for managing their business information and processes to a dynamic enterprise content management system for improving efficiency and workflow. This will support removing information silos, maximising information reuse, eliminating redundancy and avoiding conflicts and data loss.

M-Files offers a unique combination of ease of use, configurability and features that range from general-purpose document control and workflow automation through to rich support for compliance-related content and processes, such as standard operating procedures (SOP), deviations, CAPAs (corrective action/ preventive action) and audits.

M-Files gives us a major strategic advantage because it enables us to effectively address the specific requirements of our customers.


Damian Aivaliotis, Portfolio and Strategy Manager – Digital Automation at Ricoh Australia, said, “We help customers connect disparate departments, locations and systems, providing the technology, services and support to meet their changing needs. As their businesses grow, we grow with them, working hand in hand to reduce costs, eliminate waste and streamline business processes. Experts in workstyle innovation, we help customers with new ways of collaborating and sharing information. Ultimately, we perceive our customers’ hidden needs and develop solutions to address them. 

“M-Files gives us a major strategic advantage because it enables us to effectively address the specific requirements of our customers. Organisations are changing the way they manage and work with information and M-Files is leading this change by leveraging AI and cloud. Their solutions are intuitive and user-friendly, which results in a fast implementation process and a high user adoption rate for our customers who need an easy-to-use yet powerful solution for their information management requirements.”

M-Files provides a broad spectrum of business opportunities for value-added resellers (VARs), systems integrators and consulting services companies in a variety of industries and market segments. The company is committed to providing its partners with the resources and support needed to drive new license and subscription renewal revenue, as well as deployment and integration services to maximise profitability, develop expertise and build stronger customer relationships.

By joining the M-Files Partner Program, Ricoh will be able to add a revenue source in the rapidly-growing, multi-billion dollar document management and enterprise content management (ECM) market by selling and servicing M-Files as a solution that is highly complementary to its existing product portfolio. Overall, the M-Files program allows partners to grow and profit by meeting the enterprise information management, quality and compliance needs of companies in a wide range of industries. 

About M-Files Corporation 

M-Files provides a next generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organisation without disturbing existing systems and processes or requiring data migration. M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organisations in over 100 countries use M-Files for managing their business information and processes, including SAS, Elekta and NBC Universal. For more information, visit

M-Files is a registered trademark of M-Files Corporation. All other registered trademarks belong to their respective owners.