Trained Customer Replaceable Units
Ricoh has developed a Preventative Maintenance (PM) program for its new generation of production print engines that has reduced scheduled servicing downtime from an industry standard of four to eight hours down to just 20-30 minutes.
This dramatic reduction in servicing time originated from a new approach to the PM process developed locally by Ricoh Australia technicians and further enhanced by Ricoh Japan’s redesign of its new series of production devices.
Instead of refurbishing consumable units on site, Ricoh now simply replaces these units with an on-site kit provided at the initial installation. Ricoh is able to train operators to easily remove the replacement units themselves in just 20-30 minutes. Rather than waiting for a technician to arrive for a PM service, an operator can now pick the best time to schedule in the short period of downtime themselves.
For more information, please contact your Ricoh Representative. See video above.