Service & Maintenance
At Ricoh we are dedicated to offering our customers the highest level of service and maintenance; that is why our service response times average a mere four hours and you have access to over 500 manufacturer-trained technicians across the country. For immediate assistance over the phone, we also offer a Helpdesk service via our contact centre.
To place a service call or to speak with our Helpdesk, simply phone our National Contact Centre on 1300 362 577 between 7am – 7pm EST.
Production Service & Maintenance
Production is the livelihood of your business; that is why we have a dedicated team of production technicians with specialised training to assist you with any of your production service or maintenance needs.
Ricoh has developed a Preventative Maintenance (PM) program for its production print engines that has reduced scheduled servicing downtime from the industry standard of four to eight hours down to just 20-30 minutes.
This dramatic reduction in servicing time originated from a new approach to the PM process developed locally by Ricoh Australia technicians and further enhanced by Ricoh Japan’s redesign of its new series of production devices.
Instead of refurbishing consumable units on site, Ricoh now simply replaces these units with an on-site kit provided at the initial installation. These kits are known as Trained Customer Replacement Units (TCRU). Ricoh is able to train operators to easily remove the replacement units themselves in just 20-30 minutes. Rather than waiting for a technician to arrive for a PM service, an operator can now pick the best time to schedule in the short period of downtime themselves.
The PM Program and TCRUs are available for Ricoh’s colour and black & white production printing devices.
For more information, please contact your Ricoh Representative or call 1300 887 414.