Ricoh IT Services

Why worry about something that’s not your core business? Let us take the hassle out of your IT systems with Ricoh’s IT and Network Services.

With Ricoh’s IT and Network Services, we eliminate the complexities of maintaining a busy office environment. No more headaches dealing with multiple IT vendors; all elements of your IT environment, including hardware and service, are maintained by a local team of professionals, ensuring maximum performance, uptime, and efficiency. This leaves you with more time to get on with the more important things, like growing your business.

What we offer

We realise every business has varying needs when it comes to their IT support infrastructure, therefore we’ve created a suite of packages, designed and priced to cater for different business types and sizes. Our trained and experienced staff can help your organisation to:

Reduce downtime on your network – with quick resolution of issues: over the phone, remotely or onsite
  • Control IT costs – pay only a fixed fee per month, no hidden extras or unexpected expenses
  • Enjoy peace of mind – knowing your network is protected from threats and viruses, and your important company data is securely backed up
  • Make your office more efficient – get back to what you do best and focus on your core business
  • Less complexity – one company to supply and service your IT equipment and solutions
  • Low cost – unlimited IT support packages starting from $12 per month
  • Trial Period – three month trial period available

 

Benefits

1. We will let you focus on your core tasks

By letting Ricoh take care of your IT environment, you will receive a reliable One-stop service for all of your IT concerns. We provide a single point of contact through our service desk that can help you manage and optimize your IT assets. Now you can focus on your core tasks.

Case 1

The Challenge
The customer’s IT manager was caught up with constant phone calls and emails for basic IT support like PC failure, password reset, mobile phone… and could not find the time on building and executing the company’s IT strategy that is required for growth.

The Solution
By having Ricoh’s service desk handle the daily support requests, employees will continue receiving the same prompt support. In the meantime, the IT manager can now concentrate on his/her core task of setting strategic goals and implementing changes in the IT system that will align with the company’s growth strategy.


2. We will keep your IT system up and running

Business continuity is key. When your IT system is down and you can’t process an order, your business is at risk. Ricoh will provide both proactive and reactive measures to prevent IT failure at key times and eliminate unpredictable cost that could harm your business.

Case 2

The Challenge
Frequent network failure leading to significant downtime was leading to business losses as well as drop in productivity.

The Solution
Through a network Health check assessment, the cause of the frequent network failure turned out to be the lack of server capacity and the OS running in an old version. With Ricoh’s IT Services in place, the network is monitored 24/7 and required measures are taken before any problem occurs. No more desperate service calls during a sudden server failure and a hefty bill associated with it.

 

3. We will always be there for you

With the service experience and the geographical coverage we built through our copier/printer business, we are capable of providing the service you need at any or all of your locations with the quality you seek. So if your business is either global, nation-wide or strictly local, we will always be there for you.

Case 3

The Challenge
A growing retailer seeks to increase its shop locations nation-wide. To have consistency in growth, the challenge was to avoid different suppliers offering different level of services or operating different processes.

The Solution
Partnering with Ricoh, they can now leverage the service coverage and achieve their goal with a single provider. What they get is the same quality service at all of their locations with the economy of scale.


Our services

Managed Security Services

Network Monitoring Services

Remote Maintenance Services
 

To find out more:

If you want to find out more about how Ricoh’s IT Services can help your organisation, call and speak to one of our experienced consultants today on 1800 181 002.

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