Your privacy is important to us
Ricoh has always upheld the standard for privacy protection and continues to be dedicated to protecting your personal information. The Privacy Amendment (Private Sector) Act 2000 gives you certain rights in relation to how your personal information is handled. The National Privacy Principles governs the collection, use, storage and disclosure of personal and sensitive information. Further information regarding the National Privacy Principles can be found at the website of the Office of the Australian Information Commissioner at www.privacy.com.au
Information we collect
The type of information that we collect from you will depend on what products and services you acquire from Ricoh. We may obtain personal information through our website, by e-mail, by telephone, by written responses or through personal visits by our staff. In a few areas on our web site we ask you to provide information that personally identifies you (personal information) or allows us to contact you. This information enables us to assist you with technical support issues, to respond to any product enquiries, to enable you to download any information from our website, to enable you to subscribe to Ricoh News, or to follow up with you after your visit.
Generally the information we ask you to provide is restricted to your name, your telephone number, your company name and address, and your e-mail address. It is optional for you to provide us with your personal information. Ricoh will ensure that the individuals are aware of the required matters at the time of collecting personal information and where necessary obtain their consent to the collection of such personal information.
Use of information collected
As a standard practice, we do not give or share any personally identifiable or private customer information with third parties, unless they are acting as an intermediary. Examples of such intermediaries include our franchises, dealers and sales agents. In all cases these intermediaries will be required to keep confidential the personal information provided by you.
The personal information we collect is used only for the purposes stated to support your customer relationship with Ricoh. Among other things, we want to help you obtain product and company information. We may use direct marketing to alert you to special offers, new products and services. If at any time you do not wish to receive further marketing information, you have the option to ask us not to send it to you and not to disclose your information to our intermediaries for that purpose. You may do this by contacting our Privacy Officer at: email@example.com or on telephone (02) 8977 1111
All stored customer information is retained on a secure server and is protected from unauthorised access through the use of fire-walls, secure passwords, user logins or other security procedures. However, we wish to emphasise the fact that the Internet is not a secure environment. Please be careful and responsible whenever you are on-line. If you post personal information on-line that is accessible to the public, you may receive unsolicited messages from other parties. While we strive to protect your personal information, Ricoh cannot ensure or warrant the security of any information you transmit to us via the Internet, and you do so at your own risk. We intend to destroy or de-identify the information you provided to us if it is no longer required for the purpose it was obtained for.
Accuracy of information collected
We aim to ensure that the personal information we hold about you is current and accurate. If you think that the information is inaccurate, please contact us at: firstname.lastname@example.org or on telephone number (02) 8977 1111 and we will take reasonable steps to ensure that it is corrected.
Access to information collected
Wherever possible we will let you see the personal information we hold about you in order to verify it is correct. Please feel free to contact our Privacy Officer at: email@example.com or on telephone number (02) 8977 1111 if you have any questions, complaints, comments or would like more information concerning how we handle your personal information or any other privacy issues.