Unified Communications & Collaboration technology will shape the
workplace of the future

Workplace evolution has driven demand for technology solutions that facilitate employees’ increasing expectation that they will be able to work remotely without sacrificing the ability to collaborate. Unified Communications and Collaboration (UC&C) technology satisfies this need and delivers unprecedented benefits.

Organisations now have an increasing number of employees working from home and hot- desking is becoming more popular. Real-time processes and software-defined networking have made the workplace more flexible, fluid and modular.

Employees expect to be able to work from anywhere and on any device. Organisations have to streamline their operations and modernise their IT infrastructure to facilitate this change.

Stuart Hammond, Group Manager, Solutions & Technology Product Marketing, Ricoh Australia, said, “There is a greater reliance on so-called third-platform technology, which includes cloud, mobile, social media and big data. This will only increase in the future workplace.

“Mobility, managed cloud-based services, and IP-based interaction internally and externally will see diminishing on-premise infrastructure, an even greater occurrence of BYOD, and an increasing reliance on remote collaboration and conferencing platforms. This will help keep large distributed and mobile workforces efficient and productive.”

UC&C is among the fastest-growing business solutions facilitated by third-platform technology. UC&C technology is often offered ‘as-a-service’ over an IP network. Along with cloud architecture and mobile technology, UC&C has strongly influenced workplace evolution.

UC&C technology, such as Ricoh’s Unified Communications System, can provide real-time interactive audio and video communication with multiple locations via the Internet. It frees users from the constraints of location and environment imposed by conventional video conferencing systems, and the need for special knowledge required by web conferencing systems.

Stuart Hammond said, “A combination of factors has driven unified communications and collaboration uptake. Businesses looking for enhanced productivity and quick technology deployments demand cloud-based solutions and interoperability.

“At the same time, market trends such as an increasingly distributed mobile workforce and smart mobile devices, broadband growth, and data security and privacy are creating a need for infrastructure that can support these emerging technologies.”

The flexibility offered by third-platform technology will enable businesses to rapidly scale their operations up and down as demands dictate, and leverage existing resources for greater productivity and agility.

UC&C technology can help increase the pace of information-sharing and decision-making by providing employees with more flexible communications options that are easy to access and use, as well as being powerful business tools.


About Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2015, Ricoh Group had worldwide sales of 2,231 billion yen (approx. 18.5 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com.au


Press Contact

Kate Marshall, Corporate Communications Manager
Corporate Communications Manager
Tel: 02 8977 1477 | katemarshall@ricoh.com.au

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