Improve your document handling

The Customer: Woolworths

“… Ricoh has moved from being a supplier of equipment to being a strategic partner, providing business solutions to Woolworths.”

The Challenge

When Woolworths decided to consolidate 3,000 employees from eight existing sites into one modern complex in Norwest Business Park, Sydney, they saw the opportunity to improve their document handling.

Woolworths needed solutions for:

  • Host data printing
  • Fleet management
  • Document imaging

Through the consultative selling process, Ricoh established an understanding of the print volumes and device profiles of Woolworths’ various sites, and offered an all-encompassing solution that would provide better business efficiencies:

 

The Solution

The Benefit

Rationalisation of multiple vendors to a single vendor offering one set of integrated services that covers all functions

  • Eliminate vendor conflicts
  • Cost savings by dealing with only one vendor

Integration of workgroup print workflows through bulk print and the introduction of copy centre services

  • High service level standards across the site

Introduction of onsite managed services

 

  • Reduced response times and better allocation of resources

Rationalisation of the fleet

  • Improvement of total cost of ownership (TCO) providing real cost savings for Woolworths

Reduction of costly 24/7 operation

  • Improved operating strategy of host data and high-volume printing 

Having Ricoh staff permanently on-site at Woolworths has reduced response times by 75%. It also means any problems go straight to Ricoh, bypassing Woolworths’ own help desk.

Ricoh’s Better Way

Since the introduction of Ricoh’s Premier Services at Woolworths’ Norwest site, significant cost savings have been achieved through:

  • Reduction of vendors
  • Number of fleet devices
  • Calls to help desk
  • Consumables Supply management 
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