Ricoh Production Solutions solves Council’s growth woes

The Council for the City of Armadale, a rapidly growing regional centre in Western Australia, chose Ricoh after a vendor process to replace their incumbent in-house production system to cope with increasing workloads due to ongoing population growth.

With Council full time staff numbers at 400 and set to rise to meet the forecast increase in demand for local services, the Council’s in-house print facility was coming under increasing pressure to deliver a myriad of print jobs.

The Council’s printer was monochrome, had a low 600 dpi resolution with no A3 print capabilities and finishing options were limited to outdated black coil binding. Personnel were regularly working extended hours to meet deadlines, due to a lack of workflow and off-line finishing options.

“If we were ever to streamline our production printing and save money, then we knew full well that we had to find a new print solution that could deliver on speed, quality, flexibility and workflow,” said Mark Dawson, Manager of Governance and Administration.

Following the successful implementation of a Ricoh multifunction device (MFD) fleet at the Council, they selected Ricoh as one of the six State Government approved suppliers to provide a tender response. Ultimately, after in-depth evaluation of proposed solutions and presentations from vendors, Ricoh was chosen for the production installation as well, including a Ricoh colour production device and EFI MicroPress production workflow software.

In commenting on the decision, Dawson said: “One of the key reasons Ricoh made the cut was that the team displayed a thorough understanding of local council needs as well as our own specific production requirements. “
The Council have enjoyed the ongoing support and training afforded the Council’s print shop personnel by Ricoh print production experts. Providing on-site training in all aspects of the Ricoh device and software’s use, along with the various finishing options and workflows, the Ricoh specialists worked to ensure the print shop reached full productivity levels within a short period of time.

“There is also the Ricoh commitment to ensure our print solution – production and fleet – met every one of our requirements. That,” Mark states, “is an area in which Ricoh stood out from the rest. The company has met its defined response time without fail, and we have a Ricoh specialist onsite almost every week, checking toner supplies and working with our people to ensure they get the maximum value from the Ricoh solution.”

Once installed and operational, the high speed output of the Ricoh colour production device, together with the integrated workflow software, virtually eliminated overtime required to produce complex documents.

“Essentially, the Ricoh [colour production device] and workflow solution is freeing up staff, saving significant time and money and greatly reducing the stress staff were experiencing putting together critical operational documents,” Dawson said.

“Population growth poses an ongoing challenge to council’s nationally. Ricoh’s production capabilities and team have provided the City of Armadale with a solution and partnership that will see them handle increasing workloads and workflows with confidence, more affordably,” said Kathy Wilson, General Manager of Business Solutions and Production for Ricoh Australia.

Media Note: for further information, please contact:

Melissa Apte
Marketing Manager, Ricoh Australia
0419 252 028

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